Contact BIG W Customer Service
BIG W Phone Numbers and Emails
Customer Service:
-
+61 130 010 1234Everyday Rewards
-
+61 130 024 4999
BIG W Emails:
How to Contact BIG W Customer Service?
BIG W Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
BIG W Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact BIG W is bigwcontactus@bigw.com.au. 98% of customers use this email address to address their issues and concerns.
The best phone number to call BIG W is 611300101234. 100% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
BIG W Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact BIG W is bigwcontactus@bigw.com.au. 98% of customers use this email address to address their issues and concerns.
The best phone number to call BIG W is 611300101234. 100% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as BIG W may ask you for the following information to identify you as a customer: email, order id or tracking no or address or zip code.
People call BIG W mainly because of product/ service, request for information, shipping and delivery.
Contact Information
BIG W Website:
BIG W Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours (AEST):
Monday - Friday: 9:00am - 6:00pm
Saturday - Sunday: 9:00am - 5:00pm
Mailing Address:
PO Box 8000
Baulkham Hills, NSW 2153
Summary of BIG W Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BIG W?
Product/ Service Question:
- “Trying to buy a certain item”
- “Complain”
- “Complaint regarding my amplifier 3400watts Boss brand”
Request for Information Question:
- “About an item”
- “Shop for help”
- “Help product”
Shipping and Delivery Question:
- “I was sent an email stating my order was being delivered yesterday the 8th of November 2024 and it didn't arrive”
- “I PUT ONLINE ORDER IN ITS STILL HAS NOT ARRIVED AFTER 17 DAYS MAKING EXCUSES WHICH ARENT GOOD NOT HAPPY SHOCKING CUSTOMER SERVICE”
- “Lost item in store”
Return/ Replace Question:
- “I need to change ink that I purchased yesterday it is not opened and the wrong size”
- “Change my delivery address”
- “Exchanging a television”
Refund Question:
- Deadline for tax refund in two days send email pls
- “I would like a refund for an item I bought that has broken a month after purchasing”
Account Question:
- “Cant create ac, no code from my email is being sent to me”
Other Question:
- “Laybuy”
- “Does the healthy choice 6.5litre air fryer have a teflon coating”
- “Laybye”
Compare BIG W Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
